Refund & Cancellation Policy

Refund & Cancellation Policy

Effective Date 19-09-2026
Last Updated: 19-09-2026

At NSC India, we aim to provide reliable, transparent and professional corporate services to our customers. We understand that circumstances may change and that a customer may sometimes need to cancel a service or request a refund.

This Refund & Cancellation Policy explains the circumstances under which a service may be cancelled, transferred, or refunded and the procedure for submitting a refund request.

By purchasing a service from NSC India, you acknowledge and agree to the terms of this policy, subject to your rights under applicable law.

1. Scope of This Policy

This policy applies to services purchased through NSC India, including online corporate services, registrations, licences, certifications, compliance services, documentation services and other professional services offered through our website or authorised communication channels.

The refund eligibility for a particular service may also depend on the specific service package, quotation, invoice or terms communicated at the time of purchase.

2. Before Requesting a Refund

If you are dissatisfied with a service, we encourage you to contact NSC India as soon as possible.

Our team will first review the concern and, where reasonably possible, attempt to:

• Correct an error within our scope of work.
• Complete pending work.
• Resolve documentation issues.
• Clarify the service scope.
• Provide an alternative service solution.
• Offer a service change where applicable.
• Process an eligible refund.

Our objective is to resolve service-related concerns before proceeding with cancellation or refund.

3. Refund Eligibility

A refund may be considered where:

• NSC India is unable to provide the purchased service within the agreed scope.
• The service has not substantially commenced.
• A payment has been made for a service that cannot reasonably be provided by NSC India.
• There has been an error attributable to NSC India that cannot reasonably be corrected.
• A refund is specifically approved under the applicable service terms.
• A refund is otherwise required under applicable law.

Refund eligibility is assessed based on the stage of the service, work already completed and costs already incurred.

4. Cancellation Before Work Begins

Where a customer requests cancellation before NSC India has commenced substantial work on the service, the request may be considered for a refund after deducting any applicable payment-processing charges, third-party expenses or other non-recoverable costs already incurred.

The final refundable amount will depend on the nature of the service and the circumstances of the cancellation.

5. Cancellation After Work Has Started

Once work has commenced, NSC India may have already incurred costs relating to:

• Document review.
• Application preparation.
• Professional assistance.
• Government portal processing.
• Form preparation.
• Verification.
• Third-party services.
• Certification.
• Communication and administrative work.

Accordingly, a full refund may not be available after substantial work has been completed.

Where a refund is approved, the amount may be adjusted for work already performed and non-refundable expenses.

6. Government and Statutory Fees

Government fees, statutory charges and payments made to government departments or regulatory authorities may generally be non-refundable once paid or utilised.

This may include charges relating to:

• Government applications.
• Registration fees.
• Licence fees.
• Stamp duty.
• Filing fees.
• Gazette publication.
• Trademark applications.
• Certification authorities.
• Statutory filings.
• Other government or regulatory services.

Where such amounts have already been paid on behalf of the customer, they may be deducted from any applicable refund.

7. Third-Party Charges

Certain services may involve third-party providers such as:

• Notaries.
• Chartered accountants.
• Company secretaries.
• Advocates.
• Certification bodies.
• Newspaper publishers.
• Courier companies.
• Government-authorised agencies.
• Payment gateways.
• Document authentication providers.

Charges already paid to third parties may be non-refundable, depending on the applicable third-party terms.

8. Customer-Related Delays or Non-Cooperation

A refund may not be available where the service cannot be completed because the customer:

• Does not provide the required documents.
• Provides incomplete information.
• Provides incorrect information.
• Provides invalid or expired documents.
• Fails to complete required verification.
• Does not respond to requests for information.
• Does not complete OTP, DSC, Aadhaar or other required authentication.
• Fails to attend a required appointment.
• Becomes unavailable during the service process.

Where possible, NSC India may place the service on hold or provide an alternative solution.

9. Incorrect or Misleading Information

Customers are responsible for the accuracy and authenticity of the information and documents submitted to NSC India.

If an application is delayed, rejected or requires additional work because of incorrect, incomplete, misleading or fraudulent information supplied by the customer, the resulting government fees, re-filing costs or additional professional charges may not be refundable.

10. Government Rejection or Delay

NSC India assists customers with documentation and application processes but does not control decisions made by government departments or regulatory authorities.

A refund will generally not be available merely because:

• A government authority rejects an application.
• A government department requests additional documents.
• Government processing takes longer than expected.
• A government portal experiences technical problems.
• Government rules or procedures change.
• An authority requires physical verification.
• An application is rejected for eligibility or legal reasons outside NSC India’s control.

Where the issue is caused by an error attributable to NSC India within the agreed service scope, we will review the matter and provide an appropriate resolution where possible.

11. Processing Time and Delays

Any processing time communicated by NSC India is generally an estimate unless a specific written commitment has been provided.

Processing may be affected by:

• Government authorities.
• Regulatory approvals.
• Portal availability.
• Customer response time.
• Document verification.
• Public holidays.
• Third-party processing.
• Changes in government procedures.

A delay caused by an external authority does not automatically create a right to a refund.

12. Change of Service

Customers may request a change from one service to another where the request is made before substantial completion of the original service and the requested change is operationally possible.

Any difference in service fees, government charges or professional costs may be payable by the customer.

Where the new service has a lower value, the difference may be adjusted against eligible service charges rather than automatically refunded.

Requests for service changes should be made as early as possible.

13. Service Credits

Where a cash refund is not appropriate, NSC India may, at its discretion and subject to applicable law, offer a service credit that can be used toward another eligible NSC India service.

Service credits may be subject to:

• A specified validity period.
• Service-specific restrictions.
• Non-transferability.
• Non-cash redemption.
• Other conditions communicated at the time of issue.

A service credit will not be treated as cash unless otherwise agreed or required by applicable law.

14. Refund Request Period

Customers should submit a refund or cancellation request as soon as possible after identifying the issue.

Unless a different period is specifically stated in the applicable service terms, requests should preferably be submitted within 30 days from the date of payment or the date the relevant service issue becomes known.

Requests submitted after the applicable period may be reviewed at NSC India’s discretion, subject to applicable law.

15. How to Request a Refund

To request a refund, customers should contact NSC India through the official contact details published on the website.

The request should include:

• Customer name.
• Registered mobile number.
• Email address used for the order.
• Service purchased.
• Order or transaction reference.
• Date of payment.
• Amount paid.
• Reason for the refund request.
• Supporting information, where applicable.
• Bank details where required for an approved refund.

NSC India may request additional information to verify the request.

16. Refund Review Process

After receiving a refund request, NSC India may review:

• The service purchased.
• Current stage of the service.
• Work already completed.
• Documents received.
• Government or third-party payments already made.
• Reason for cancellation.
• Applicable service terms.
• Any errors attributable to NSC India.
• Other relevant circumstances.

The customer will be informed of the outcome after the review.

17. Refund Processing

Where a refund is approved, NSC India will generally process it through the original payment method where reasonably possible.

The actual time for the amount to appear in the customer’s account may depend on:

• Payment gateway.
• Bank.
• Card issuer.
• Payment method.
• Transaction processing timelines.

Any applicable non-refundable charges or deductions will be communicated as part of the refund decision.

18. Refund Deductions

Where applicable, the refundable amount may be reduced by:

• Work already completed.
• Government fees already paid.
• Statutory charges.
• Professional fees.
• Third-party charges.
• Documentation expenses.
• Payment gateway charges, where applicable.
• Courier or publication charges.
• Certification or authentication charges.
• Other non-recoverable expenses reasonably incurred for the service.

19. No Refund for Completed Services

Where a service has been fully completed according to the agreed scope, a refund will generally not be available merely because the customer subsequently changes their mind or no longer requires the service.

This does not affect any statutory consumer right or remedy that cannot lawfully be excluded.

20. Refund Due to NSC India Error

If NSC India identifies that a service was not delivered according to the agreed scope due to an error attributable to NSC India, we will make reasonable efforts to correct the issue.

Depending on the circumstances, the resolution may include:

• Correction of the work.
• Re-submission where appropriate.
• Completion of pending work.
• Service adjustment.
• Partial refund.
• Full refund where appropriate.

The appropriate resolution will depend on the nature and stage of the service.

21. Duplicate Payments

If a customer accidentally makes the same payment more than once for the same service, the duplicate payment may be reviewed for refund.

The customer may be asked to provide transaction references or payment confirmation to verify the duplicate transaction.

22. Failed or Reversed Transactions

If a payment is deducted from the customer’s bank account but is not successfully received by NSC India, the transaction may be subject to reconciliation with the payment gateway or bank.

Refund or reversal timelines in such cases depend on the relevant payment provider and banking system.

23. Promotional Offers and Discounts

Refunds relating to promotional packages, discounts or special offers may be subject to the specific terms communicated with the offer.

Where a discount was conditional upon purchasing multiple services, cancellation of one component may affect the applicable pricing of the remaining services.

24. Subscription or Recurring Services

Where NSC India offers subscription, recurring compliance or periodic services, cancellation of future service periods will generally apply from the next eligible billing cycle.

Charges for services already provided or periods already commenced may not be refundable unless otherwise specified in the relevant service terms or required by law.

25. Compliance and Filing Services

For recurring compliance services such as GST, income-tax, TDS, PF, ESI, MCA or other filings, customers are responsible for providing required information within the requested timeline.

Where a filing has already been prepared, reviewed or submitted, cancellation may not result in a full refund.

Government filing fees and other statutory charges already incurred may also be non-refundable.

26. Documents and Deliverables

Where documents, certificates, applications or other deliverables have already been prepared or issued, refund eligibility may be affected by the stage of completion.

Customers should review deliverables promptly and notify NSC India of any genuine service-related issue.

27. Refunds and Government Approval

Payment for professional assistance does not guarantee approval by a government department or regulatory authority.

Refund eligibility is based on the service provided by NSC India and the applicable service terms, not solely on the final decision of a government authority.

28. Force Majeure

NSC India will not be responsible for delays, interruptions or inability to perform caused by events beyond reasonable control, including:

• Natural disasters.
• Floods.
• Fire.
• Earthquakes.
• Epidemics or pandemics.
• Government restrictions.
• Government portal outages.
• War or civil disturbance.
• Strikes.
• Power failures.
• Internet or telecommunications failures.
• Changes in law or regulations.
• Other extraordinary circumstances.

Such events may affect service timelines and refund assessment.

29. Consumer Rights

Nothing in this Refund & Cancellation Policy is intended to remove or restrict any statutory consumer right, remedy or protection that cannot lawfully be excluded.

Where applicable, customers may exercise their rights under Indian consumer-protection and other applicable laws.

30. Fraudulent Refund Requests

NSC India reserves the right to investigate refund requests that appear fraudulent, misleading or abusive.

Examples may include:

• False claims regarding payment.
• Manipulation of transaction records.
• Misrepresentation of service status.
• Duplicate or fraudulent refund claims.
• Unauthorised payment disputes.

Appropriate action may be taken subject to applicable law.

31. Chargebacks

Customers are requested to contact NSC India before initiating a payment dispute or chargeback where the concern can reasonably be resolved through our support process.

Where a chargeback is initiated, NSC India may provide relevant transaction and service records to the payment provider or financial institution for review.

This does not restrict any lawful right of the customer to dispute a transaction.

32. Amendments to This Policy

NSC India may update this Refund & Cancellation Policy from time to time to reflect changes in:

• Services.
• Pricing.
• Payment methods.
• Business processes.
• Government requirements.
• Applicable laws.
• Refund procedures.

The latest version will be published on this page with the revised “Last Updated” date.

33. Relationship with Terms & Conditions

This Refund & Cancellation Policy forms part of the NSC India Terms & Conditions.

In case of any specific service-level refund terms communicated in a quotation, invoice or service agreement, those specific terms may apply to that service, subject to applicable law.

34. Contact for Refunds and Cancellations

For refund, cancellation or service-related concerns, please contact:

NSC India
Website: [nscindiaportal.com]
Email: [[info@nscindiaportal.com]
Phone: [+91 9779 342 342]
Address: [Ram Singh Market, 3, Mcleod Road, Rani Ka Bagh, Canal Colony, Amritsar, Punjab 143001]

Please include your order or transaction reference whenever contacting us regarding a refund.

35. Final Statement

NSC India is committed to handling cancellation and refund requests fairly and transparently.

Our team will review each request based on the service stage, work completed, costs incurred, applicable service terms and relevant legal requirements.

NSC India – Your Digital Partner for Corporate Services & Compliance.